Privacy Policy

1. Who we are

Leicestershire Appliance Repair, is an independent domestic-appliance repair business based in Leicester Forest East. We provide appliance repair services across Leicester, Leicestershire and nearby areas.

For the purposes of UK data-protection law, Leicestershire Appliance Repair is the controller of personal information collected and used for the business’s own purposes.

You can contact us about this privacy policy or the use of your personal information by:

Telephone: 0116 4884570

This privacy policy explains how we collect, use, disclose, retain and protect personal information when you:

• Visit or use our website
• Contact us by telephone, email, text message, WhatsApp or social media
• Submit an enquiry through our website
• Respond to or interact with an advertisement
• Submit a Facebook or Instagram lead form
• Request or book an appliance repair
• Use our online booking system
• Make a payment
• Become a customer
• Leave a review or interact with our online content

2. Personal information we collect

Depending on how you contact or interact with us, we may collect:

• Your name
• Your telephone number
• Your email address
• Your home, property or service address
• Your postcode
• Your preferred method of contact
• Details of the appliance fault
• The appliance make, model and serial number
• Photographs or videos of the appliance or fault that you choose to provide
• Booking and appointment information
• Repair, parts, quotation and invoice information
• Payment status, payment references and transaction records
• Details of previous visits, parts ordered or parts fitted
• Messages sent through our website, email, telephone, text message, WhatsApp, Facebook, Instagram or another communication platform
• Information submitted through a Facebook or Instagram Instant Form or lead form
• Information about how you heard about the business
• Customer-service, complaint, warranty and follow-up information
• Public comments, ratings, reviews or interactions with our social-media pages
• Website and advertising information such as IP addresses, device details, browser information, page addresses, referral information, advertising identifiers, cookies and website interactions, where the relevant technology is enabled and any required consent has been provided

Where a landlord, letting agent, family member or another person arranges a repair on your behalf, we may also receive your name, contact details, property address and information needed to arrange access or carry out the repair.

We only request information that is reasonably necessary to respond to an enquiry, arrange or perform a repair, process a booking or payment, provide customer service, meet legal obligations or manage the business.

3. Special-category and sensitive information

We do not normally need or intentionally request special-category personal information, such as information about health, ethnicity, religion, political opinions, trade-union membership, sexual orientation or biometric information.

Please do not include unnecessary sensitive information in booking forms, messages, photographs or videos.

Customers sometimes voluntarily explain that a person at the property is elderly, disabled, vulnerable or requires a reasonable adjustment. Where this information is genuinely necessary to arrange the visit safely or provide an appropriate service, we will only use it for that purpose and will limit its collection and retention.

Please do not send full payment-card details, card security codes, identity documents or unrelated private information through email, WhatsApp, text message, social media or a website form.

4. How we obtain personal information

We may collect personal information directly from you when you:

• Telephone, email, text or WhatsApp us
• Complete a website form
• Make an online booking
• Make a payment
• Send photographs or videos
• Contact us through Facebook, Instagram or another social-media platform
• Submit a Facebook or Instagram lead form
• Respond to or click an advertisement
• Leave a review
• Speak to us during a repair visit
• Ask a landlord, letting agent or another person to arrange a repair for you

We may also receive limited personal information from:

• A landlord, letting agent, property manager, tenant, family member or other person arranging a repair
• Setmore, where the online booking service is used
• Stripe, where a payment, invoice, payment link or refund is processed
• Meta, including Facebook, Instagram and WhatsApp
• Google, including Google Ads and Google Business Profile
• Webador, as our website platform
• Website, hosting, email, form, communications or IT providers
• Advertising or measurement providers, where used
• Publicly available review or social-media platforms

Technical information may be collected automatically through cookies, scripts, pixels, tags, local storage and similar technologies. Non-essential advertising, tracking or analytics technologies will only be used where permitted by law and where any required consent has been provided.

5. Information required to provide a repair service

To respond to an enquiry or provide a repair service, we normally require:

• Your name
• A reliable method of contacting you
• The property or service address
• Sufficient information about the appliance and reported fault
• Booking and access information
• Payment information where a booking fee or repair payment is required

This information may be required to take steps at your request before entering into a contract or to perform the repair contract.

You are not legally required to provide this information. However, if you do not provide the information reasonably required to understand the fault, contact you, confirm the location, arrange access or take payment, we may be unable to accept, arrange or complete the repair.

Information used for optional marketing, advertising personalisation or non-essential website tracking is not required to receive our repair services.

6. How and why we use personal information

Enquiries and bookings

We use personal information to:

• Respond to enquiries
• Confirm whether we cover your area
• Discuss the reported appliance fault
• Provide initial information, estimates or quotations
• Arrange, confirm, change or cancel appointments
• Send booking confirmations and reminders
• Manage availability and avoid duplicate bookings
• Contact you about access to the property

Our lawful basis is normally taking steps at your request before entering into a contract, performing a contract or our legitimate interest in responding to genuine business enquiries.

Repair services

We use personal information to:

• Diagnose and investigate appliance faults
• Review fault descriptions, photographs or videos
• Carry out repair work
• Identify, source and order suitable parts
• Keep appropriate repair and service records
• Provide safety or usage advice
• Contact you about the repair or parts
• Manage return visits
• Deal with warranties, complaints or follow-up issues

Our lawful basis is normally performance of a contract, taking steps at your request before entering into a contract, compliance with legal obligations or our legitimate interest in keeping appropriate service records and resolving customer issues.

Payments, accounting and business records

We use personal information to:

• Request and process booking fees and repair payments
• Send payment links and invoices
• Issue refunds
• Confirm payment status
• Maintain accounting and transaction records
• Prevent and investigate fraud
• Meet tax, accounting, insurance and legal obligations

Our lawful basis is normally performance of a contract, compliance with a legal obligation or our legitimate interest in protecting the business and maintaining accurate financial records.

Customer service and business protection

We may use personal information to:

• Respond to complaints and disputes
• Manage insurance matters or legal claims
• Protect customers, the business and our systems
• Detect fraud, misuse or security incidents
• Establish, exercise or defend legal rights
• Improve our procedures and services

Our lawful basis is normally legitimate interests, compliance with a legal obligation or, where relevant, performance of a contract.

Advertising and service improvement

Where permitted, we may use limited website and advertising information to:

• Understand how customers find the business
• Measure whether advertising results in visits, calls, enquiries or bookings
• Compare the performance of advertising campaigns
• Improve website content and advertising
• Reduce repeated or irrelevant advertising
• Produce aggregated advertising reports
• Create or refine advertising audiences where lawfully enabled

Where cookies, tags, pixels or similar technologies require consent, our lawful basis for the associated processing is consent.

We do not rely on legitimate interests to avoid obtaining consent where consent is required under the Privacy and Electronic Communications Regulations or other applicable law.

7. Online bookings through Setmore

We use Setmore to allow customers to book appliance-repair appointments online.

When you use the booking service, Setmore may collect and process information such as:

• Your name
• Your email address
• Your telephone number
• Your address or service location
• Your selected appointment date and time
• The selected repair service
• Information about the appliance or fault
• Additional information you choose to provide

Setmore may also use cookies or similar technologies to:

• Operate the booking page
• Display appointment availability
• Avoid duplicate bookings
• Manage appointments
• Send confirmations, receipts or reminders
• Maintain the security and reliability of the service

Setmore generally processes booking information on our behalf so that we can manage appointments and communicate with customers. Setmore may also process certain information for its own security, service-administration or legal purposes under its own privacy terms.

We use Setmore with Stripe to support online booking and secure payment processing.

Please only enter information reasonably required for the repair and do not include unnecessary sensitive information in the booking form.

8. Payments through Stripe

We use Stripe to process payments securely. This may include:

• Taking booking fees or advance payments
• Processing card payments
• Sending payment links
• Issuing invoices
• Processing payments before or after a repair
• Issuing refunds
• Preventing fraudulent transactions

When you use Stripe, Stripe may collect and process:

• Your name
• Your email address
• Billing information
• Payment-method details
• Transaction amounts
• Payment dates and times
• Payment authentication information
• Payment status
• Device, security and fraud-prevention information

We may receive limited information from Stripe, including:

• Confirmation that a payment was attempted or completed
• The amount paid
• The payment date
• The payment reference
• The payment status
• Basic customer and billing information needed for booking, invoicing and record keeping

We do not directly receive or store your complete debit or credit card number or full card security code.

Stripe may act as our processor for some payment activities and as an independent controller for activities such as fraud prevention, regulatory compliance and operation of its payment network. Stripe’s own privacy information applies to that independent processing.

Do not send payment-card details by email, WhatsApp, text message, social media or a website contact form.

9. Telephone, email, text messages, WhatsApp and social media

If you contact us by telephone, email, text message, WhatsApp, Facebook, Instagram or another communication service, we may use the information you provide to:

• Respond to your enquiry
• Assess the reported fault
• Review appliance photographs or videos
• Arrange or confirm an appointment
• Provide an estimate or quotation
• Send a booking or payment link
• Contact you about an existing repair
• Manage a return visit, warranty or complaint
• Maintain an appropriate record of the communication

Photographs and videos may show an appliance, rating plate, model number, error code, leak, damage or fault.

Please avoid including people, private documents, payment cards, unrelated possessions or other unnecessary personal information in photographs and videos.

Your use of WhatsApp, Facebook, Instagram or another communication platform is also subject to that provider’s privacy terms. Those providers may collect device, account, communications and usage information for their own purposes.

10. Facebook and Instagram advertising

We may use Meta advertising services to advertise Leicestershire Appliance Repair through Facebook and Instagram.

This may include:

• Facebook advertisements
• Instagram advertisements
• Advertisements linking to our website
• Click-to-call or click-to-message advertisements
• Lead advertisements and Instant Forms
• Advertising measurement and conversion reporting
• Website visitor or engagement audiences
• Remarketing or similar-audience features, where enabled and lawfully used

Simply seeing or clicking one of our advertisements does not normally give us access to your full Facebook or Instagram profile.

We may receive personal information when you choose to:

• Complete a Meta Instant Form or lead form
• Send a Facebook or Instagram message
• Call us through an advertisement
• Visit our website and complete a form
• Make a booking
• Respond through another advertising feature

Meta may provide reports showing, for example, the number of people who viewed, clicked or responded to an advertisement. Some reports are aggregated and do not directly identify individual users.

Meta separately collects and processes information about the use of Facebook, Instagram and its advertising services under its own privacy terms.

11. Facebook and Instagram lead forms

When you complete a Facebook or Instagram lead form, you may be asked to provide:

• Your name
• Your telephone number
• Your email address
• Your postcode or service area
• The appliance type
• Details of the reported fault
• Your preferred contact or appointment time
• Your preferred method of contact
• Other information you choose to provide

Some information may be pre-filled by Meta using details associated with your account. You should check that the information is accurate before submitting the form.

We may use lead-form information to:

• Respond to the specific enquiry
• Contact you about the appliance fault
• Confirm whether we cover your area
• Provide initial information or a quotation
• Arrange an appointment
• Send a booking link
• Follow up on the enquiry
• Measure advertising performance

Submitting an enquiry does not automatically add you to a general marketing list.

We may contact you about the particular repair enquiry you submitted. We will only send unrelated promotional messages where we have an appropriate lawful basis and comply with electronic-marketing rules.

12. Meta Pixel and advertising measurement

Where enabled, our website may use the Meta Pixel or other Meta Business Tools to help us understand whether Facebook or Instagram advertising results in website visits, enquiries or bookings.

These tools may collect or receive:

• Your IP address
• Browser and device information
• Cookie or advertising identifiers
• The webpage visited
• The date and time of the visit
• The advertisement or link that referred you
• Buttons or links you interacted with
• Whether an enquiry, booking or other measured action was completed
• Technical information needed to operate, secure or measure the advertising service

This information may be used to:

• Measure advertising performance
• Produce advertising and conversion reports
• Understand which advertisements generate enquiries
• Improve advertising campaigns
• Reduce repeated or irrelevant advertising
• Create or refine advertising audiences
• Show advertisements to people who may be interested in appliance-repair services

We do not intentionally send Meta:

• Complete payment-card details
• Private repair photographs or videos
• Detailed repair notes
• Health or other special-category information
• Information entered into free-text fields unless that field has deliberately been configured for advertising measurement

We do not sell customer information to Meta.

Meta advertising pixels, audience features and other non-essential advertising technologies will only be used where permitted and after any required consent has been obtained.

13. Google Ads and the Google tag

We use Google Ads to advertise Leicestershire Appliance Repair through Google Search and potentially other Google advertising services.

Our website uses a Google Ads tag to support advertising measurement. Depending on the settings used and the consent provided, Google may collect or receive:

• Your IP address
• Browser and device information
• Page addresses and referral information
• The date and time of a visit
• Advertising and cookie identifiers
• Google click identifiers, such as a GCLID
• Information about the advertisement or search that referred you
• Buttons, telephone links or other website elements you interact with
• Whether a measured action, such as an enquiry or booking, was completed
• First-party advertising or conversion-cookie information
• Technical information needed for security, fraud prevention and measurement

The Google tag may use first-party conversion cookies, including cookies with names beginning _gcl_, to store information about an advertisement interaction and attribute a later conversion to that interaction.

We may use this information to:

• Measure whether advertising leads to website visits
• Measure calls, enquiries, bookings or other selected actions
• Produce conversion and campaign reports
• Understand which advertisements generate customer enquiries
• Improve advertising campaigns and bidding
• Reduce irrelevant or repeated advertising
• Create remarketing or advertising audiences, where separately enabled and lawfully used

We do not intentionally send Google:

• Complete payment-card details
• Private repair photographs or videos
• Detailed appliance-repair notes
• Special-category personal information
• Information entered into unrestricted free-text fields

Unless separately disclosed, we do not intentionally upload customer contact lists to Google Customer Match or send customer email addresses or telephone numbers for enhanced-conversion matching.

Google may also process information for its own purposes under its privacy and advertising terms.

Google Ads cookies, conversion tracking, personalised advertising and remarketing features will only be used where permitted by law and after any required consent has been obtained.

Rejecting advertising cookies will not prevent you from viewing our website, contacting us or booking a repair.

14. Cookies and similar technologies

Cookies are small data files stored on or accessed from a device. Similar technologies include scripts, tags, pixels, local storage and software-development tools.

Our website may use the following categories.

Strictly necessary technologies

These may be used to:

• Operate the website
• Maintain website and account security
• Prevent fraud or misuse
• Remember essential session information
• Process a service specifically requested by the visitor
• Operate essential booking or payment functions

Strictly necessary technologies do not require consent where the legal exemption applies. Personal information associated with them may be processed under contract, legal obligation or legitimate interests.

Providers may include Webador, Setmore and Stripe.

Preference technologies

These may remember:

• Your cookie choices
• Display or accessibility preferences
• Other website settings

Where a preference technology is not strictly necessary, we will request consent before using it.

Analytics technologies

Where enabled, analytics technologies may help us understand:

• The number of website visitors
• Which pages are used
• How visitors reach the website
• General website performance
• Technical errors

Non-essential analytics technologies will only be used after any required consent has been provided.

Advertising and conversion technologies

These may include the Google Ads tag, Meta Pixel and related technologies.

They may be used to:

• Attribute visits or enquiries to advertisements
• Measure advertising performance
• Produce conversion reports
• Create advertising audiences
• Support remarketing or personalised advertising
• Limit repetitive advertising

These technologies are non-essential and will only be used after any required consent has been provided.

Your cookie choices

When required, our cookie controls should allow you to:

• Accept non-essential technologies
• Reject non-essential technologies
• Manage individual categories
• Change or withdraw your choice later

Continuing to browse the website, closing the cookie notice or failing to make a choice will not be treated as consent to non-essential technologies.

Non-essential options should be disabled by default unless and until you actively consent.

Withdrawing consent does not affect processing that lawfully took place before withdrawal. After withdrawal, the relevant non-essential technologies will be disabled for future use, although you may also need to clear previously stored cookies through your browser settings.

Cookie names, providers and expiry periods may change when a service provider updates its technology. We periodically review the technologies used and will update our information where material changes occur.

15. Marketing communications

Messages directly related to an enquiry, appointment, payment, repair, parts order, warranty, complaint or customer-service matter are service communications rather than general marketing.

We may occasionally send information about similar services or promotions where:

• You have specifically consented; or
• The law permits us to contact an existing customer about our own similar services and we gave the customer a clear opportunity to opt out when their details were collected

Where required, we will obtain consent before sending direct marketing by email, text message, WhatsApp or another electronic-messaging service.

You can stop marketing communications at any time by:

• Using an unsubscribe method provided in the message
• Replying and asking us to stop
• Calling 0116 4884570

Stopping marketing will not prevent us from contacting you about an active enquiry, booking, payment, repair, warranty, safety issue or complaint.

We may retain a minimal suppression record containing enough information to ensure that your marketing objection continues to be respected.

16. Who we share personal information with

We only disclose personal information where it is reasonably necessary for the stated purposes.

Recipients may include:

• Setmore, for appointment booking and scheduling
• Stripe, for payments, invoices, payment links, fraud prevention and refunds
• Webador, as our website platform
• Google, where Google Ads, Google Business Profile, advertising measurement or reviews are used
• Meta, where Facebook, Instagram, WhatsApp, lead forms, advertising or measurement tools are used
• Website, hosting, email, form, communications and IT providers
• Parts suppliers, where information is required to identify, order or deliver a suitable part
• Accountants and bookkeepers
• Insurance providers
• Professional advisers
• A landlord, letting agent, property manager, tenant or other person involved in arranging or paying for the repair
• Payment providers, banks and card networks
• Legal, regulatory, tax, law-enforcement or public authorities where disclosure is required or lawfully requested
• A prospective purchaser or adviser if the business is sold, transferred or reorganised

Parts suppliers do not normally require full customer details. Where possible, we only provide the appliance and part information needed to identify or order a component.

Where another person arranged or paid for the repair, we may provide that person with information reasonably necessary to manage the appointment, payment or repair. We will not unnecessarily disclose private information provided by an occupant or tenant.

We do not sell or rent personal information to advertisers or data brokers.

17. How service providers use information

Some service providers act as processors and use personal information on our instructions. Others may act as independent controllers for some activities.

For example:

• Setmore generally processes appointment information to provide its booking service.
• Stripe processes payment information and may independently process information for fraud prevention, regulatory compliance and operation of payment services.
• Meta independently processes information connected with Facebook, Instagram, WhatsApp and its advertising services.
• Google independently processes certain information connected with Google Ads, Google Business Profile and its advertising services.
• Communications, hosting and technology providers may process information needed to operate, secure and maintain their services.

Their own privacy information explains their independent processing, retention practices and individual controls.

18. International transfers

Some providers used for website hosting, bookings, payments, communications, analytics and advertising operate internationally. Personal information may therefore be transferred to or accessed from countries outside the United Kingdom.

These providers may include Setmore, Stripe, Google and Meta.

Where a restricted transfer is made, it must be covered by a lawful transfer mechanism. Depending on the provider, recipient and destination, this may include:

• UK adequacy regulations
• The UK Extension to the EU–US Data Privacy Framework, where the recipient and transfer qualify
• The UK International Data Transfer Agreement
• The UK Addendum to approved European Commission Standard Contractual Clauses
• Another appropriate safeguard permitted by UK data-protection law
• A limited legal exception where the conditions for that exception are satisfied

The particular mechanism may differ between providers and may change if legislation, adequacy decisions or provider arrangements change.

We take reasonable steps to use reputable providers and review their applicable privacy and data-transfer terms.

You can contact us for further information about the safeguards applying to a particular transfer. Where legally available, we will explain how you can obtain a copy of the relevant safeguard. Commercially sensitive or security-related information may be redacted where permitted.

19. Retention of personal information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, insurance, warranty and dispute-resolution requirements.

Our typical retention periods are:

• Enquiries that do not become bookings: generally up to 12 months after the last communication
• Facebook or Instagram leads that do not become bookings: generally up to 12 months
• Social-media or messaging enquiries: generally up to 12 months, unless connected with a booking, repair, complaint or legal matter
• Booking and appointment records: generally up to 6 years where they form part of a customer or transaction record
• Repair and customer records: generally up to 6 years after completion of the repair or last relevant activity
• Invoices, payment and accounting records: generally up to 6 years or for the period required by applicable tax and accounting rules
• Parts and warranty records: for the relevant warranty period and, where necessary, as part of the repair record
• Photographs and videos: only for as long as reasonably necessary for diagnosis, repair, warranty, complaint handling, insurance or legal claims
• Complaint, dispute and insurance records: for as long as reasonably necessary to resolve the matter and manage possible legal claims
• Marketing consent records: for as long as necessary to demonstrate the consent relied upon
• Marketing opt-out records: for as long as reasonably necessary to ensure that the objection continues to be respected
• Advertising and campaign reports: for the period configured in the relevant advertising platform and for as long as reasonably needed to assess campaign performance
• Cookie-consent records: for as long as reasonably necessary to demonstrate and respect the choice made

Where an exact period cannot be stated, we consider:

• The purpose for which the information was collected
• Whether an active customer relationship continues
• Legal, accounting, tax, insurance and warranty requirements
• Limitation periods for possible claims
• The nature and sensitivity of the information
• The risk of harm from continued retention
• Whether the information can be deleted or anonymised

Setmore, Stripe, Google, Meta and other providers may retain information under their own retention policies and legal obligations.

We may delete information earlier where it is no longer required.

20. Security

We take reasonable technical and organisational measures to protect personal information.

These measures include:

• Using reputable service providers
• Using secure systems where practical
• Restricting access to customer information
• Protecting accounts with passwords and other available security controls
• Collecting only information reasonably needed
• Avoiding direct storage of full payment-card information
• Reviewing and deleting information that is no longer required
• Using secure payment services
• Keeping software and systems updated where reasonably possible
• Taking reasonable care when sharing information with suppliers and advisers

Payments are handled through Stripe’s payment systems and online bookings are handled through Setmore.

No internet, email, messaging, website or online-storage service can be guaranteed to be completely secure. Please avoid sending unnecessary sensitive information through website forms, booking forms, email, WhatsApp, text messages or social media.

If we become aware of a personal-data breach, we will assess it and take the steps required by applicable data-protection law, including notifying the ICO or affected individuals where legally required.

21. Your data-protection rights

Depending on the circumstances and the lawful basis used, you may have the right to:

• Ask for confirmation that we process your personal information
• Ask for a copy of personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete personal information where the right to erasure applies
• Ask us to restrict how personal information is used
• Object to processing based on legitimate interests
• Object to direct marketing
• Withdraw consent where processing is based on consent
• Ask for certain information you provided to be transferred to you or another organisation
• Complain to the Information Commissioner’s Office

These rights are subject to legal conditions and exemptions.

For example, we may need to retain transaction or invoice information to meet tax, accounting or legal obligations even where deletion has been requested.

To exercise a right, contact:

Telephone: 0116 4884570

We may ask for reasonable information to confirm your identity and ensure that personal information is not disclosed to the wrong person.

We normally respond to valid requests within one month. The response period may be extended where a request is particularly complex or several requests are made. Where an extension applies, we will explain this.

You will not normally be charged for exercising a data-protection right. A reasonable fee may be charged, or a request may be refused, where the law allows this because the request is manifestly unfounded or excessive.

22. Withdrawing consent

Where we rely on consent, you may withdraw it at any time.

You can withdraw:

• Cookie consent through the website’s cookie controls, where available
• Marketing consent by using an unsubscribe option or contacting us
• Other consent by emailing or telephoning us

It should be as easy to withdraw consent as it was to provide it.

Withdrawal does not affect the lawfulness of processing that took place before consent was withdrawn.

23. Automated decision-making and profiling

We do not make decisions about whether to accept a customer, arrange a repair or provide a service solely through automated processing where that decision would have legal or similarly significant effects.

Google and Meta may use automated systems and profiling for advertising selection, attribution, campaign measurement, fraud prevention and audience creation under their own privacy terms.

That advertising processing does not automatically determine whether you can contact us, make a booking or receive a repair service.

Where remarketing or personalised-advertising features are enabled, they will only be used where permitted and after any required consent has been obtained.

24. Reviews

If you leave a review through Google, Facebook or another review platform, the review will also be processed under that platform’s privacy policy.

A public review may contain:

• Your display name
• Your profile image
• A star rating
• Your comments
• The date of the review
• Any photographs you choose to publish

We may reproduce or refer to publicly available reviews on our website, social-media pages or marketing materials.

We will not intentionally publish your home address, telephone number, email address, private repair photographs, detailed repair information or other non-public information without permission.

You can contact the original review platform to exercise controls available through that platform. You may also contact us if you have concerns about our reuse of a review.

25. Complaints

If you are concerned about how we use personal information, please contact us first so that we can investigate and try to resolve the matter.

Telephone: 0116 4884570

You also have the right to complain to the Information Commissioner’s Office, the UK regulator responsible for data protection.

You can find the ICO’s current complaint and contact information on the Information Commissioner’s Office website.

Making a complaint to us does not affect your right to complain directly to the ICO.

26. Changes to this privacy policy

We may update this privacy policy when:

• Our services change
• We introduce or remove a booking, payment or communication provider
• Our advertising or website technologies change
• The purposes for which we use information change
• Legal or regulatory requirements change
• We identify that further information would improve transparency

The latest version will be published on our website and will show its revision date.

Where a proposed change would materially affect how existing personal information is used, we will provide additional notice or obtain consent where required.